Privacy Policy
Updated: August 2025
At Bass Lake Lodge, we are committed to protecting the privacy and security of the personal information that you share with us.
This Privacy Policy (“Policy”) governs the processing of all personal information received by Bass Lake Lodge (“we” / “us” / “our”), whether obtained through electronic or verbal communication, via our website https://basslakelodge.co.za, or through engagement with us in respect of any of our products or services at our Lodge.
Personal Information which we collect from you will be processed by Bass Lake Lodge and may be shared with our trusted trade partners only for the purpose of facilitating your booking and delivering the services we provide to you.
We value your privacy and encourage you to read this Policy thoroughly so that you understand:
- What types of personal information we may process.
- How your personal information is collected and processed.
- Who is responsible for managing and safeguarding your personal information.
When and why we may share information with third parties. - How you can access, amend, or request the deletion of your information.
By engaging with Bass Lake Lodge via email, continuing to use our website, clicking on “I Agree” on our website, completing our guest registration form, or accessing and using our services, you acknowledge that you have read this Policy and consent to the processing of your information as described here.
If you do not wish to consent to this, or if you later wish to withdraw consent, you can email us at info@basslakelodge.co.za.
How We Process Personal Information
We may collect personal information either actively (when you provide it to us) or passively (when we collect certain information automatically).
a) Active Information Collection
This includes details you provide directly, such as when you:
- Submit an enquiry about our services.
- Subscribe to our newsletter.
- Complete a booking form or registration at the Lodge.
This may include (without limitation):
- First and last name
- Email address and phone number
- Address
- Dietary requirements, allergies, or medical information (to assist with your stay)
- Emergency contact details
b) Passive Information Collection
This refers to information automatically collected when you use our website, including:
- Browser type and operating system
- Date and time of visit
- Pages visited
- Referring website address
- Device identifiers and cookies
This data cannot personally identify you and is used mainly for website optimisation.
What We Do With Your Information
- We process personal information only as needed for:
- Verifying your identity.
- Handling bookings, enquiries, and correspondence.
- Preparing itineraries and quotes.
- Processing payments and refunds (via secure third-party providers).
- Sending you requested marketing material or newsletters.
- Delivering and improving our services.
- Complying with legal and regulatory requirements.
- Analysing trends and improving guest experiences.
We may share information with carefully selected service providers and partners where necessary to deliver our services (for example, payment processors or booking partners). These providers are required to protect your information in line with this Policy.
We will never sell or trade your personal information.
Newsletters and Promotions
If you subscribe to our newsletter, we may send you occasional promotional emails about special offers or updates.
- You will not receive marketing messages unless you have opted in.
- You can unsubscribe at any time by clicking the “unsubscribe” link in the email or by emailing info@basslakelodge.co.za.
Access to Your Information
You have the right to:
- Request access to your personal information.
- Correct errors or update your details.
- Request deletion of your personal information.
Please contact info@basslakelodge.co.za for such requests. For security, we may ask for verification before releasing information.
Data Security
We take appropriate technical and organisational measures to protect your information from loss, misuse, or unauthorised access. However, please note that no system is completely secure, and information sent via the internet is at your own risk.
We restrict access to your personal information to employees or service providers who require it for operational purposes and ensure they adhere to strict confidentiality obligations.
Opting Out
You are free to opt out at any time:
- To stop us processing your personal information, email info@basslakelodge.co.za.
- To stop receiving newsletters, click the “unsubscribe” link in the email or contact us directly.
We will process your request within 10 business days.
Third-Party Websites
Our website may contain links to third-party websites. Please note:
- These websites have their own privacy policies.
- Bass Lake Lodge is not responsible for how third parties handle your personal information.
- We strongly recommend reading their policies before providing information.
Governing Law
This Policy is governed by the laws of South Africa.
Changes to This Policy
We may update this Policy from time to time. The latest version will always be available on our website: https://basslakelodge.co.za.
Feedback
If you have any questions or feedback about this Policy, please email us at info@basslakelodge.co.za.
Complaints
If you believe we have processed your information in a manner contrary to applicable laws, please first contact us directly at info@basslakelodge.co.za. If you are not satisfied with our response, you have the right to lodge a complaint with the Information Regulator of South Africa.
