Lodge Agreement & Booking Policy
Updated: August 2025
Indemnity
In the event of performance being frustrated or delayed by strikes, riots, lockouts, trade disputes, weather, vis major Acts of God or any other cause not within the control of Bass Lake Country Lodge, it is agreed that Bass Lake Country Lodge shall not be held liable for any loss or loss of trade or profit because of such cause.
Guest/s attend this establishment at their own risk. The proprietor, its agent/s or employee/s shall not be liable for, and the guest/s hereby waive and abandon any claim of whatever nature including but not limited to that of theft, injury, loss, or damage of whatever nature against the proprietor’s default, negligence or otherwise.
The Guest/s in addition to the aforesaid, hereby indemnify the proprietor against any claims which may arise from whatever nature, whether arising from the proprietor’s default, negligence or otherwise.
Booking Procedure
- To secure a reservation a 50% deposit of the total accommodation tariff must be received.
- Tariffs are subject to change without notice.
- Tariffs, on confirmed reservations for which a deposit has been received, will be held.
- Dates and rooms will not be held provisionally, and bookings are taken on a first come first serve basis.
- Only registered, paying guests are permitted on the premises.
- The Guest in whose name the booking is made shall be present upon check-in and throughout the duration of the reservation.
- The reservation is not transferable.
- Non-paying guests are not permitted on the premises of Bass Lake Country Lodge unless prior written arrangements have been made with management. Please arrange with Management, should you be expecting Guests.
- All rooms are strictly non-smoking. Smoking in rooms will incur an R1500 special cleaning fee.
- No pets allowed.
- Due to the nature of the establishment, unfortunately, we cannot accommodate children under the age of 12 years.
Cancellation/postponement
- When you let us know well in advance and we are able to rebook your room , we will gladly move your booking date.
- Our terms and conditions are deemed as being accepted on receipt of the bank deposit, or credit card details.
- Accommodation will automatically be cancelled if the deposit is not received by the due date.
- Deposits are not refundable in the event of a ‘non-arrival’.
- No person other than those quoted and paid for, are permitted to share the accommodation.
Check-in & Check-out
- Check-in is from 14:00 to 17:00.
- Check out is by no later than 10:00, to ensure enough time to prepare rooms for next guests to check in on time.
- Late check-in’s to be arranged by no later than 16:00 on the day of arrival. The reception will close at 17:00 and your booking will be cancelled if no arrangements were made.
- Only registered, paying guests are permitted on the premises.
- While we make every effort to allocate you with the room of your choice, this cannot always be guaranteed.
Other Terms & Conditions of Stay
- Our office hours are from 09:00 to 16:00 daily.
- Items or services procured from Bass Lake Country Lodge shall be settled in full prior to checkout and/or upon presentation of an invoice.
- A lost or damaged key set poses a security risk and requires changing of locks. Loss of a key set shall incur a replacement fee of R1000.
- Insurance cover for guests and their personal effects is not provided by Bass Lake Country Lodge. Guests are encouraged to ensure adequate cover is in place for all eventualities prior to their arrival and to take necessary care with personal items and valuables.
Spencer’s Restaurant
Our kitchen do not cater for any special dietary requirements. Our compact kitchen, do not offer any vegetarian, vegan, kosher or halal meals. We use pork, chicken, beef, lamb, fish, shellfish, milk, eggs, peanut, tree nut, sesame, soy & wheat in our kitchen. Our kitchen can order special dietary requirements from our preferred suppliers when booked well in advance. This service comes at a surcharge.
Restaurant hours:
- Breakfast is served from 08:00 to 10:00.
- Lunch is served from 12:00 to 15:00.
- Dinner is served from 18:00 to 21:00.
No Food Policy
- The lodge accommodations are not self-catering units. No food, cooking or eating allowed in the rooms, whatsoever.
- No food, may be brought onto the premises.
- No beverages, may be brought onto the premises.
Fishing
All fishing is strictly catch & release. No fishing after dark.
Risk
It is a condition of occupancy that the owner, Bass Lake Country Lodge will not be held responsible for loss or damage of any property brought onto the premises, whether arising from fire, theft, or any other causes and by whosoever caused or arising from negligence (gross or otherwise), or wrongful act of any person in the employment of the owner, Bass Lake Country Lodge.
Number of Overnight Occupants
- Overnight occupation is strictly according to the number of persons as per the reservation document.
Visitors/ Social Gatherings
- No more than 2 visitors are permitted at any time without prior arrangement with Bass Lake Country Lodge.
- Visitors should vacate the premises by 18:00.
Behavior and Noise
- Guests are responsible for the correct and decent behavior of all occupants. Should the client behave in such a manner, which is not acceptable by civilised standards, the client and his guest may be asked to vacate the premises. Please respect the quiet times between 22:00 and 07:00.
- No music may be played outside at all.
Housekeeping Services
- Weekends: Friday – Sunday – Daily services
- December holiday: Monday – Sunday – Daily service
Laundry
- Laundry Services are available at an extra cost. Laundry to be handed in and collected again from Reception.
Smoking Policy
- Smoking is strictly prohibited in all rooms. Failing to comply with this rule will result in additional charges being incurred for the guests’ accounts in order to take steps to rectify this offence.
Bass Lake Gate
- Please wait for the gate to close before driving off as a gesture of safety precautions towards other guests.
District
In terms of this agreement the client consents to the jurisdiction of the Cullinan Magisterial District.
Reception Contact Details
Tel No: 012-7351650
Email: info@basslakelodge.co.za
